PRIVACY POLICY

Equilibrium Health Club respects your privacy and is committed to protecting your personal information. This policy explains how information is collected, used, stored, and shared when you use our website or book a consultation.

By using this website or booking a service, you agree to the practices described in this policy.

What information we collect

We may collect personal information that you provide when using this website or booking a consultation. This may include:

Name
Email address
Phone number
Date of birth
Location (city or country)
Health information relevant to your consultation
Information submitted through forms, questionnaires, or messages

Health information is considered sensitive information and is handled with additional care.

How we collect information

Information may be collected when you:

book an appointment through the website
complete a booking form or questionnaire
contact us through the website or email
interact with the website

Why we collect personal information

We collect personal information in order to:

manage bookings and appointments
communicate with you regarding your consultation
provide personalised nutrition care
maintain client records as required for professional practice
improve website functionality and services
comply with legal and regulatory requirements

Your personal information will only be used for purposes related to providing services and operating the website.

Sharing of personal information

Your personal information will not be shared with third parties unless:

you provide consent
it is required by law
it is necessary to support your healthcare (for example, communication with your GP or healthcare team)

Third-party service providers (such as booking systems, video platforms, or payment providers) may process limited information in order to deliver services.

Telehealth consultations

If you attend a telehealth consultation, secure video platforms may be used. While these services take steps to protect privacy, no online transmission of information can be guaranteed to be completely secure.

Communication

We may contact you regarding:

appointment confirmations
booking reminders
consultation follow-ups
service updates or administrative information

Communication may occur via:

email
phone
online messaging platforms

You may request to stop receiving communications at any time.

How information is stored and protected

Our website is hosted on the Wix platform, which provides the infrastructure used to operate this website.

Your information may be stored through Wix’s data storage systems, databases, and secure applications. Wix stores data on secure servers protected by firewalls and security protocols.

Reasonable steps are taken to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Cookies and website tracking

This website may use cookies or similar technologies to improve functionality and understand how visitors use the site.

Cookies are small files stored on your device that help track website activity and preferences. Third-party tools such as website analytics services may also place cookies or collect anonymous usage information. These services may have their own privacy policies. You can adjust your browser settings to refuse cookies if you prefer. Some information may also be collected automatically through website analytics tools.

Accessing or updating your information

You may request access to personal information we hold about you and request corrections if information is inaccurate.

You may also request that your personal information no longer be processed. To do so, please contact us using the details below.

Privacy policy updates

Equilibrium Health Club reserves the right to modify or update this privacy policy at any time.

Any changes will take effect immediately upon being published on this website. We encourage you to review this policy periodically.

Contact

If you have questions about this privacy policy or your personal information, please contact info@equilibriumhealthclub.com